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 Snowflake II 
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AM Software: multimedia, graphics and web related applications listed for free download AVIedit    Album3D
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Technical support of the Album3D Builder

IMPORTANT: please read this before mailing us.

  Unregistered shareware Album3D Builder is supported at low priority. That means, if we have some free time to answer you, we will provide a limited help.

The registration of Album3D Builder entitles you, after all, virtually unlimited free technical support by e-mail.

Bugreports and suggestions are most welcome. Hope you'll never discover a bug in the program, nor will have some problem using it, but [if any occurs], please include the following information in your message, whenever possible:

All reports

  • Registered users: please use your name as in the registration form, to get highest priority in answer
  • Operating system (OS) name and version, e.g. Windows 98 SE
  • Amount of RAM available, for example 64 Mb SDRAM
  • Hard drive capacity and filesystem, for example 8,4 Gbytes NTFS volume
  • Project file (.map)
  • Step-by-step: what you did (and we should do) to reproduce the problem
  • The exact text of the error messages, if any occurs.

Video related reports

  • Clip size, duration, fps, frame width and height
  • Codec used to compress the clip
  • AVIdiag log file (recommended)

Autodesk FLI/FLC animations related reports

  • Clip size, duration, frame width and height
  • Software title used to create the clip
This would significantly increase the efficience of our technical support.

e-mail directly to program author or

or to customer support team        No spam tolerated

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